Customer Service Executive

Role Details

  • Responsible to make outbound calls and conduct customer satisfaction survey as well as customer loyalty index survey for both new and pre-owned vehicles.
  • To conduct service follow up calls for after sales department in a tactful and professional manner to ensure increase in customer retention rate.
  • To immediately respond to all inbound calls and escalate cases which require further action by the branch and to follow through the cases until resolved.
  • Generate reports and do data cleansing by end of the day for submission to superior.
  • To perform other administrative task as and when required by superior.

Requirements

  • Candidate must possess at least a Professional Certificate or Diploma / Degree in any field.
  • Candidate must possess good communication skills and proficient in English. Ability to speak in other languages will be an added advantage.
  • At least 1 year of working experience in the related field is required for this position.
  • Applicants from automotive industry will be an added advantage.
  • Full time position is available and will be based at Menara Hap Seng, Kuala Lumpur.

Terms of the Role

  • Open to permanent or contractual arrangement
  • Working hours Monday – Thursday (9am – 6pm) Friday 9am – 5.30pm and alternate Saturday 9am – 12.30pm
  • Based at Jalan P. Ramlee, Kuala Lumpur
  • Salary range between MYR 2,500 – MYR 3,300 (based on experience and background)
  • EPF and SOCSO as per statutory requirements
  • Other company benefits based on company policy/ hand book
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